The Business Support Group at Tajima works behind the scenes, supporting the entire process—from the moment an embroidery machine is ordered until it reaches the customer. From order processing and communication with distributors to shipping arrangements and after-sales follow-up, the group plays a vital role in connecting Tajima with its customers. At the center of this operation is Ms. Kyoko Kanouchi, who leads the Business Support Group in the Sales Department. We spoke with her about her career journey and her thoughts on building a strong team.
Supporting the Journey of an Embroidery Machine—Behind the Scenes
Since joining the Tajima Group as a new graduate, Ms. Kanouchi has consistently worked in back-office operations. Her responsibilities have included order processing, sales and payment management, as well as serving as a sales administrator handling communication with overseas distributors and coordinating delivery schedules.
“I often had to communicate in English with our overseas distributors, but honestly, English was never my strength,” she recalls.
“Still, with support from those around me, I gradually overcame what I couldn’t do at first.”
Today, she leads the Business Support Group within the Sales Department. The group is responsible for the entire flow leading up to delivery: order processing, responding to distributor inquiries, arranging shipments, and providing after-sales follow-up. By connecting multiple processes and collaborating with both internal and external stakeholders, the team ensures that embroidery machines are delivered smoothly and reliably.
“It’s a very important group that connects our products to our customers. I truly believe it’s indispensable.”
A New Role in a Pivotal Phase
Through her experience across various operational areas, Ms. Kanouchi naturally developed a broad perspective—understanding how processes connect and how the organization functions as a whole. Recognized for her experience and dedication, she is now involved in a company-wide core system renewal project spanning multiple departments.
“At first, I assumed I would continue working steadily in administrative roles,” she says.
“But before I knew it, I was involved in building systems for the entire company—even I’m surprised.”
In the project, she plays a key role in reflecting on-the-ground feedback into next-generation systems. Drawing on her practical experience, she carefully gathers input from team members involved in daily operations and incorporates their insights into system design.
As Tajima continues to expand its business, reviewing and optimizing operational flows has become increasingly important. The system renewal represents a major turning point for the company. While the process involves considerable coordination, she finds it deeply rewarding.
“Being involved during a pivotal phase for the company is genuinely exciting. The direction we’re aiming for is clear, so it’s easier to think about how I should act. Solving challenges one by one gives me a strong sense of fulfillment.”
A Team That Moves Forward Together Through Mutual Support
Throughout her career, Ms. Kanouchi has valued relationships with people above all else.
“In my daily interactions, I discovered that things I once thought I couldn’t do were actually possible—and sometimes even enjoyable. It’s through these relationships that I’ve grown.”
During the period when she balanced work and raising children, she received tremendous support from both her family and colleagues. Continuing her career with the help of others shaped her belief in mutual support—an approach that now influences her management style.
“I want my team members to challenge themselves with confidence, without deciding in advance that something is ‘impossible.’
I see it as my role to support their growth—and to be someone who can encourage them forward.”
By valuing everyday communication and staying close to each individual’s development, Ms. Kanouchi embodies the leadership style she envisions at Tajima.
Sales & Planning Division | Kyoko Kanouchi
Joined Tajima as a new graduate.
After many years in back-office operations, she now leads the Business Support Group. She also participates in cross-company projects, working toward organization-wide operational improvements. She is a mother of two and enjoys visiting hot springs and shrines.
This article is based on information available as of March 13, 2026.
